(866) 615-7250
Meet the Customer Service Team
Once your policy or plan is in place, these are the people who answer the phone. They handle the questions that come up over the years you hold coverage, and they know your file when you call.
Call Customer ServiceCustomer Service Specialists
Every specialist works with both life insurance and Medicare clients, so whoever picks up can help with either.
Samantha Hammond
Customer Service Specialist
Angela Head
Customer Service Specialist
Katie Weaver
Customer Service Specialist
What They Help With
Most calls fall into one of these. If yours does not, call anyway. If a licensed agent is the right person, the specialist gets you to one.
Life insurance policies
- Billing questions and payment changes
- Beneficiary updates
- Address and contact changes
- Policy documents and ID cards
- Starting a claim
Medicare plans
- Replacement plan ID cards
- Premium and billing questions
- Checking whether a doctor or pharmacy is in network
- Prescription coverage questions
- Connecting you with your agent for plan changes
How to Reach Them
Call the main number and ask for customer service, or email the team and a specialist replies with what you need. Have your policy number or Medicare plan ID handy and the call goes faster.
Office hours and mailing address are on the contact page. If you call outside those hours, leave a message and a specialist calls you back on the next business day.
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